Quality Control Specialist - Processing Operations

Location: Virginia Beach, Virginia
Opportunity Overview:
Since 2001, ERPi has helped federal agencies improve mission, business and technology performance.  As an advisor to Senior Government Leaders, we focus on assisting clients navigate challenges with both organizational and technical complexity.  ERPi is looking for experienced consultants to become part of a growth opportunity, including the expansion of our core general management consulting service offerings.  
Position Overview:
Within the Department of Veterans Affairs (VA), the Veterans Benefits Administration (VBA) is looking to modernize its operating model for claims processing, including increased use of outsourcing that necessitates the design and stand up of managed services operations and accompanying total quality programs.  In support of this effort, ERPi is looking for qualified Quality Assurance Specialists to:
  • Perform tasks as prescribed by a Quality Management System to ensure benefits claims processing meets specific performance targets pertaining to quality, accuracy, and timeliness
  • Use sampling procedures to perform inspections and checks of processed claims, including the correction of any errors and subsequent training of operations staff
Required Skills and Experience:
  • High School Diploma or Bachelor’s Degree (e.g., BS, BA)
  • Prior experience (if any) in areas such as:  Benefits Claims Processing, Quality Control, Performance Measurement, Total Quality
  • Strong analytical skills with a focus on attention to detail
  • Ability to be an innovative, resourceful, and collaborative problem solver
  • Strong organization, prioritization, team-work and communication skills
  • Ability to communicate thoughts, ideas, and solutions logically in written and oral situations
  • Ability to work in a dynamic, results-driven environment
Additional Skills and Experience:
  • Prior experience with Veterans Affairs and/or medical claims
ERPi, a service-disabled veteran owned small business specializing in management consulting for the federal government (www.erpi.net).  ERPi is undergoing a period of significant growth and offers talented candidates a chance to perform project management, strategic planning, process improvement, quality management, data analysis, and human capital planning on some of the Federal government’s largest and most complex business challenges. Our work environment is highly entrepreneurial and is staffed with some of the brightest and most capable technical and management consultants in the industry.  ERPi is committed to creating an environment for professional growth and success for our talented professionals, as evidenced by our strong retention rate and average tenure.  ERPi’s compensation and benefits plan is designed to attract and retain the industry’s most capable professionals and executives. We offer tuition reimbursement for selected graduate schools, 401(k) profit sharing, spot awards to recognize exceptional performance immediately, industry-leading health plans, and charitable donation matching, in addition to competitive base salaries.

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