Business Process Engineer

Location: Washington D.C. Metro, DC
ERPi is currently seeking a full-time Business Process Engineer (Mid-Level) to provide onsite support at our Fairfax, VA and Washington, DC site.

The Role:
Within the VA, the Veterans Benefits Administration (VBA) is undergoing an extensive enterprise-wide transformation of its benefits-delivery operations to improve the Veteran’s experience with VBA. A significant component of this transformation is establishing enterprise fraud prevention and data quality improvement capabilities and supporting operations.  Specifically, VBA is establishing the processes, tools, and capabilities to 1) eliminate data issues and inconsistencies that lead to Veteran’s benefit disruptions and 2) monitor vulnerabilities and proactively prevent fraud instances before they occur. In support of this effort, ERPi is looking for qualified Business Process Engineers to:
  • Supervise/manage all aspects of a managed services operation, including production planning/monitoring, workload forecasting, workload processing, quality control/assurance, management analysis and reporting (e.g., performance, financial, etc.), personnel management, and operations troubleshooting
  • Lead the design and stand-up of Total Quality programs that will be used in continuous improvement and quality assurance of managed service operations
  • Lead the design and implementation of all aspects of new operations (i.e., process, people, technology), including continuous improvement of operations via operations research, process optimization, process improvement, Six Sigma, Lean (or Lean Six Sigma), or other types of Industrial Engineering analytical efforts
  • Lead the identification and development of process automation solutions, leveraging technology such as robotic process automation
  • Conduct client relations and serve as the primary point of client communication and coordination for all operations activity

Required Skills and Experience:
  • Bachelor’s Degree (e.g., BS, BA)
  • Four years of experience in operations management, preferably managed services environments
  • Experience/knowledge in areas such as: Industrial Engineering, Business Process Improvement/Reengineering, Lean and/or Six Sigma, Performance Measurement/Management, Total Quality Management (TQM), and Implementation/Migration Planning
  • Strong analytical skills with a focus on attention to detail
  • Ability to be an innovative, resourceful, and collaborative problem solver
  • Strong organization, prioritization, team-work and communication skills (both written and oral)
  • Proficient in use of Microsoft Office applications (e.g. Word, Excel, PowerPoint)
  • Desired Skills and Experience:
  • Experience consulting in fraud related environments, either commercial or federal, preferred
  • Experience using robotic process automation technology tools (e.g. Automation Anywhere, Blue Prism, and UiPath), preferred
  • Experience supporting IT Modernization efforts, preferred
  • MS in Industrial Engineering, or similar field, preferred
Clearance: Public Trust
ERPi, a Service-Disabled Veteran Owned Small Business (SVDOSB) specializing in management consulting for the federal government (  ERPi is undergoing a period of significant growth and offers talented candidates a chance to perform project management, strategic planning, process improvement, quality management, data analysis, and human capital planning on some of the Federal government’s largest and most complex business challenges. Our work environment is highly entrepreneurial and is staffed with some of the brightest and most capable technical and management consultants in the industry.   ERPi’s compensation and benefits plan are designed to attract and retain the industry’s most capable professionals and executives. We offer tuition reimbursement for selected graduate schools, 401(k) profit sharing, awards to recognize exceptional performance immediately, customized health plans, and charitable donation matching, in addition to competitive base salaries.
EEO Statement:
It has been and will continue to be a fundamental policy of ERPi not to discriminate on the basis of race, color, religion, sex, gender, sexual orientation, gender identity or expression, pregnancy, parental status, marital status, citizenship, national origin, age, disability, genetic information, military status, veteran status, or any other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.
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