Human Centered Design Consultant

Location: Washington, DC
ERPi is currently seeking a fulltime Human Centered Design Consultant to provide onsite support at our Washington, DC site.
The Role:
ERPi is experiencing a period of tremendous growth, including the expansion of its core service offerings into the areas of data science, fraud prevention, and analytics.  We are seeking candidates who combine a consulting background with expertise in data science, statistics, and analytics to help build an analytics capability for the firm, as well as deliver associated services to clients in the Federal government. Within the Department of Veterans Affairs (VA), the Veteran’s Experience Office, Enterprise Measurement and Performance Improvement (EM&PI) Office leads activities to better achieve the Veterans Affairs’ (VA) vision of measuring, monitoring, and delivering process improvements across VHA, and VBA services, thereby improving VA’s impact towards our nations Veterans. 
Required Skills and Experience:
The Human Centered Design will lead strategy development and implementation/execution of identifying and understanding relevant VA business processes, to include: will lead other information gathering sessions to define business process workflows (using VISIO) to document ‘as-is’ and ‘to-be’ end-states; Planning, managing, and executing an idea from concept to launch and designing solutions to meet key milestones; leading teams to design, prototype, validate, and deliver innovative solutions.
  • Infographics Coordination will support idea generation and validation of info-graphics that will be created by the visualization team. Will be responsible for understanding, documenting, and coordinating information requirements across multiple team to support visualization planning.
  • Will be responsible for validating / finalizing applicability of visualizations to information different communities across the enterprise.
  • Performs tasks requiring delivery of analysis and advice for management regarding the evaluation of the effectiveness and efficiency of large scale programs and operations. 
  • Tasks may include conducting organization studies that specifically assess and analyze current organization states and management systems
  • Performing gap analyses of differences between current and targeted states
  • Documenting and delivering findings and recommendations; and conducting surveys, focus groups, and other accepted techniques for data collection in support of organization studies that specifically assess and analyze current organization states and management systems.
  • M&PI Program Support – will help develop, implement, and sustain the internal strategic and tactical operations of the program office, including development and execution of: stakeholder engagement strategies, stakeholder interviews, business process assessments
  • Stakeholder Engagement – will lead engagement strategy development and implementation/execution; will conduct stakeholder interviews, collaborative design sessions, and other information gathering forums to define ‘as-is’ and ‘to-be’ states
  • Data Analysis Coordination – will support the data analysis to validate their findings through engagement with stakeholders, staff, and leadership.
  • More specifically, a successful candidate will have at leads three years of experience doing the following:
  • Ethnographic research and generative research techniques
  • Synthesis of complex and conflicting data and systems thinking approach
  • Research of internal organizations as well as external customers
  • Demonstrated facilitation techniques in different environments
  • Illustration skills and/or creative visualization and communication of data from generative research, insights, and findings
  • Evaluative research and market testing techniques
  • Exploratory thinking: can be divergent with ideas and critical thinking
  • Shows evidence of multiple ways of tackling problems using different methods, frameworks, or tools
  • Service Design / Design thinking applied to a complex problem 
  • End to end application of design methodology from research to prototyping and testing
  • Insights report (including insights and possibly design pillars, brand guidelines, etc.)
  • Personas, Journey Maps, Service Blueprint and Service ecosystem map
  • Data visualizations / infographics
Desired Skills and Experience:
  • BA/BS degree
  • Minimum 4 years’ experience in human-centered design and/or closely related area (Design Thinking, Design Strategies, Service Design, Design-led research)
  • Experience assessing business processes analysis / engineering; implementing LSS improvements
Clearance: Public trust
ERPi, a Service-Disabled Veteran Owned Small Business (SVDOSB) specializing in management consulting for the federal government (  ERPi is undergoing a period of significant growth and offers talented candidates a chance to perform project management, strategic planning, process improvement, quality management, data analysis, and human capital planning on some of the Federal government’s largest and most complex business challenges. Our work environment is highly entrepreneurial and is staffed with some of the brightest and most capable technical and management consultants in the industry.   ERPi’s compensation and benefits plan are designed to attract and retain the industry’s most capable professionals and executives. We offer tuition reimbursement for selected graduate schools, 401(k) profit sharing, awards to recognize exceptional performance immediately, customized health plans, and charitable donation matching, in addition to competitive base salaries.
EEO Statement:
It has been and will continue to be a fundamental policy of ERPi not to discriminate on the basis of race, color, religion, sex, gender, sexual orientation, gender identity or expression, pregnancy, parental status, marital status, citizenship, national origin, age, disability, genetic information, military status, veteran status, or any other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.
this job portal is powered by CATS