Patient Care Coordinator for Clinical Trials

Location: Bethesda, MD
ERPi is currently seeking a full-time Patient Care Coordinator for Clinical Trials to provide onsite support at our Bethesda, MD site.

The Role:
ERPi is seeking candidates for the role of Patient Care Coordinator for Clinical Trials. This role is an exciting opportunity for a talented college graduate with a strong desire to work with patients and research teams in a clinical setting at the nation’s most prestigious clinical research institution – the National Institutes of Health.
The National Heart, Lung, and Blood Institute’s (NHLBI) Division of Intramural Research (DIR) is dedicated to the advancement of detecting, diagnosing, and treating cardiovascular, pulmonary, and hematologic-related diseases in humans. This research is dependent on clinical trials that may result in broad-reaching clinical treatments, impacting the public health of the community. The DIR’s protocol portfolio is comprised of over 100 active Phase 0/I/II/III interventional therapy, observational/natural history, and cardiovascular imaging protocols.
The Patient Care Coordinator (PCC) for Clinical Trials will work as part of a ERPi team under contract to the NHLBI DIR and will be responsible for all patient care coordination needs of the DIR’s clinical research program, including assignments to specific protocols, research areas, and/or research teams. The PCC will work closely with clinical research teams and patients to meet protocol objectives. The PCC will be responsible for coordinating all patient-related activities throughout the research lifecycle, including, but not limited to:
  • Coordinating all new patient activities, including creating intake forms, new patient letters and packets, entering patient data, and requesting medical records.
  • Support clinical teams with clinic activities, and attend weekly clinic planning meeting and disseminate weekly clinic schedules
  • Update clinic schedules ensure patient availability, and schedule foreign-language and sign interpretation as needed
  • Assist the research team with scheduled patient admission and payments for travel/lodging
  • Arrange for lodging as appropriate, in coordination with social work department Serve as liaison between clinical team and other NIH departments
  • Maintain a current electronic tracking system for all communications.
  • Assist research staff with monitoring/audit preparation and perform additional duties as directed by the research.
Required Skills and Experience:
  • 1-2 years’ experience preferred, however recent college graduate with a bachelor’s degree in a health-related field is acceptable
  • Bachelor’s degree in a health-related field
  • Citizen or permanent resident with ability to obtain a Public Trust clearance
Desired Skills and Experience:
  • Experience in a healthcare setting preferred
  • Passion for working in a clinical research setting
  • Patient and customer service orientation
  • Attention to detail
  • Excellent verbal and written communication skills
  • Ability to work in a dynamic, result-driven environment
Clearance: Public Trust
ERPi, a Service-Disabled Veteran Owned Small Business (SVDOSB) specializing in management consulting for the federal government (  ERPi is undergoing a period of significant growth and offers talented candidates a chance to perform project management, strategic planning, process improvement, quality management, data analysis, and human capital planning on some of the Federal government’s largest and most complex business challenges. Our work environment is highly entrepreneurial and is staffed with some of the brightest and most capable technical and management consultants in the industry.   ERPi’s compensation and benefits plan are designed to attract and retain the industry’s most capable professionals and executives. We offer tuition reimbursement for selected graduate schools, 401(k) profit sharing, awards to recognize exceptional performance immediately, customized health plans, and charitable donation matching, in addition to competitive base salaries.
EEO Statement:
It has been and will continue to be a fundamental policy of ERPi not to discriminate on the basis of race, color, religion, sex, gender, sexual orientation, gender identity or expression, pregnancy, parental status, marital status, citizenship, national origin, age, disability, genetic information, military status, veteran status, or any other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.
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