HIMSS002 Director of IT Service Delivery

Location: Washington, DC
*We will be conducting onsite interviews during the HIMSS Conference in Las Vegas, NV during the week of March 5th thru 9th. Please submit your resume directly for consideration. * 

ERPi is currently seeking a full time Director of IT Services Delivery to provide onsite support at our Washington, DC site.

The Role:
ERPi is seeking an experienced Director to build and lead a $100M-annual corporate portfolio of IT support services to federal and commercial clients.  The successful candidate will establish and execute ERPi’s technical vision of solutions development and product delivery and will shape corporate direction based on market needs and advancements in enabling technologies.  As a member of ERPi’s senior executive team, this individual will lead the corporate IT client-delivery portfolio, specifically building partnerships with vendors, developing innovative go-to-market strategies, and shaping the corporate organizational structure.  ERPi’s IT client delivery scope includes IT Program Management Office (PMO) support; Advisory services; software product development and configuration, integration, and sustainment/maintenance; and associated hardware and/or hosting support.  This position reports directly to the Vice President of Operations.

Required Skills and Experience:
  • Lead corporate IT service delivery portfolio. Responsible for establishing and executing strategic direction of IT portfolio, assessing market demands and assembling service solutions to meet customers’ needs.  Shapes corporate strategy and leads operations to deliver client IT solutions.
  • Identify service delivery opportunities.  In alignment with ERPi’s corporate vision, responsible for establishing a pipeline of IT delivery opportunities and leading account identification, shaping, and capture of IT client delivery opportunities/projects. Work with business development and operational teams to develop short term and long-term strategies related to new customer growth opportunities. Develop and execute go-to-market strategies for IT service offering.
  • Establish corporate IT service delivery capability. Responsible for planning, executing, and managing the activities required to develop corporate capability for IT COTS client delivery across various SW and HW platforms, including providing recommendations for alignment of corporate resources.
  • Develop strategic corporate partnerships. Responsible for identifying and establishing corporate partnerships and strategic teaming arrangements with other firms to augment service delivery.
  • Manage IT delivery staff.  Identify and lead staffing and recruiting of IT delivery staff based on current and future work. Establish pipeline of key subject matter experts and specialists across disciplines including IT portfolio management, web development, COTS-specific (SW and HW) configuration and maintenance, database architecture and management, data interoperability. Establish and manage organizational structure of IT delivery programs, staff, and resources.  Keep current with trends and issues in the IT industry, ensure the team adheres to all applicable laws and regulations, contractual licensing obligations, PCI and established information and cyber security protocols.
  • Establish corporate IT service delivery infrastructure. Lead ERPi’s IT Services team to identify and implement corporate technologies, tools, processes, and organizational hierarchy required to support IT COTS client delivery projects, including planning and overseeing implementation of sandbox environments, implementation of corporate tools used in IT development, etc.
Desired Skills and Experience:
  • 15+ years of relevant IT federal consulting, business development, and account management experience.
  • Relevant leadership experience at the Senior Director or VP/CIO level.
  • Experience establishing and managing IT service delivery portfolio valued at $75-100M (annual revenue).
  • Master’s Degree preferred.
  • Ability to build and manage internal and external relationships at all levels within an organization while possessing diplomacy and cooperative style necessary to work effectively with diverse individuals across functional disciplines.
  • Ability to build strategic relationships with clients and both large and small business partners to create a robust pipeline of IT Services opportunities and to successfully win new work.
  • Ability to effectively assess market trends and demands, and devise service solutions to successfully meet customers’ needs and requirements
Clearance: None

ERPi, a Service-Disabled Veteran Owned Small Business (SVDOSB) specializing in management consulting for the federal government (www.erpi.net).  ERPi is undergoing a period of significant growth and offers talented candidates a chance to perform project management, strategic planning, process improvement, quality management, data analysis, and human capital planning on some of the Federal government’s largest and most complex business challenges. Our work environment is highly entrepreneurial and is staffed with some of the brightest and most capable technical and management consultants in the industry.   ERPi’s compensation and benefits plan are designed to attract and retain the industry’s most capable professionals and executives. We offer tuition reimbursement for selected graduate schools, 401(k) profit sharing, awards to recognize exceptional performance immediately, customized health plans, and charitable donation matching, in addition to competitive base salaries.
EEO Statement:
It has been and will continue to be a fundamental policy of ERPi not to discriminate on the basis of race, color, religion, sex, gender, sexual orientation, gender identity or expression, pregnancy, parental status, marital status, citizenship, national origin, age, disability, genetic

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