Business Process Outsourcing (BPO) Director

Location: Washington, DC
ERPi is currently seeking a full time Business Process Outsourcing (BPO) Director to provide onsite support at our Washington, DC site.
The Role:
ERPI is seeking an experienced consulting leader to help grow a new business portfolio for the firm focused on Business Process Outsourcing, Managed services, Operations Strategy/Management, and Process Automation. Preferable candidates include experienced leaders within the Federal consulting domain (e.g., Big Four consultancies) with demonstrated ability to shape new service offerings and translate them into a sustainable business portfolio.
Required Skills and Experience:
  • Ten (or more) years’ experience in functional areas such as:  Operations Strategy and Performance Optimization, Business Process
  • Outsourcing, Business Transformation, Operations Management, Industrial Engineering, Business Process Reengineering/Improvement, Lean, Six Sigma, Total Quality Management, and Performance Measurement/Management
  • Ability to lead the growth and development of new markets and service offerings within the Federal management consulting domain.  This includes demonstrated success in three leadership areas:  1) Revenue generation/business growth; 2) Client (market) thought leadership and delivery; and 3) Institution building (e.g., talent/leadership development, intellectual capital creation)
  • Successful experience designing and implementing intelligent process automation, including the design and implementation of agnostic  solutions pertaining to robotic process automation (RPA), artificial intelligence, machine learning
  • Ability to think big picture strategy in assessing client business problems/situations and shaping/developing corresponding solutions
  • Proactive and collaborative leadership style, focused on driving client thought leadership as well as developing next tier consulting                      leaders
  • Ability to be an innovative, resourceful, and collaborative problem solver
  • Strong analytical skills with a focus on attention to detail
  • Strong organization, prioritization, team-work and communication skills
  • Ability to communicate thoughts, ideas, and solutions logically in written and oral situations
  • Ability to work in a dynamic, results-driven environment
  • Bachelor’s Degree (e.g., BS, BA)
  • US Citizenship
Additional Skills and Experience:
  • Direct leadership experience in Managed Services, including fields such as claims processing or third party transaction processing in the Federal or commercial domain
  • Master’s Degree (e.g., MBA MS)
Clearance: Public Trust – US Citizenship
ERPi, a Service-Disabled Veteran Owned Small Business (SVDOSB) specializing in management consulting for the federal government (  ERPi is undergoing a period of significant growth and offers talented candidates a chance to perform project management, strategic planning, process improvement, quality management, data analysis, and human capital planning on some of the Federal government’s largest and most complex business challenges. Our work environment is highly entrepreneurial and is staffed with some of the brightest and most capable technical and management consultants in the industry.   ERPi’s compensation and benefits plan are designed to attract and retain the industry’s most capable professionals and executives. We offer tuition reimbursement for selected graduate schools, 401(k) profit sharing, awards to recognize exceptional performance immediately, customized health plans, and charitable donation matching, in addition to competitive base salaries.
EEO Statement:
It has been and will continue to be a fundamental policy of ERPi not to discriminate on the basis of race, color, religion, sex, gender, sexual orientation, gender identity or expression, pregnancy, parental status, marital status, citizenship, national origin, age, disability, genetic information, military status, veteran status, or any other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.
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