Lean Six Sigma Black Belt Consultant

Location: Washington, DC
ERPi has been awarded a contract with the Department of Veterans Affairs (VA) to provide Program Management, Requirements, Planning and Testing services to the Multi-Channel Technologies (MCT) Program.  We are looking for experienced Lean Six Sigma Black Belts (LSSBBs) to lead diverse teams in supporting these critical initiatives at our Washington, DC client site.
The VA Multi-Channel Technologies (MCT) Program and Enterprise Veterans Operations (EVO) were established in order to provide on-demand access to comprehensive VA services and benefits in a consistent, user-centric manner through a multi-channel virtual self-service and call center processing framework. This framework is aimed at enabling clients to find uniform information about VA’s benefits and services regardless of the access channel used to complete their transactions with VA. It allows for quick identification of Veterans without having to repeat information and will allow Veterans seamless access to multiple VA service lines.
Job Responsibilities:
The LSSBB is a recognized authority across multiple areas of expertise. The LSSBB will provide leadership at a technical and programmatic level to assist teams in executing Projects and Rapid Improvement Events (Kaizen).  The LSSBB will provide leadership during problem definition, identification of avenues of approach, identification of applicable resources, and execution of tasks within the project or event.  The LSSBB will be capable of facilitating moderate to highly complexity approaches (Value Stream Mapping, QFD, Root Cause Analysis, etc.) using diverse methods and tools with a focus on achieving desired customer outcomes.
Specific responsibilities:
  • Lead & facilitate business/mission improvement initiatives using Lean Six Sigma and other industry best practice structured problem-solving methods (from continual process improvement to major business process re-engineering)
  • Utilize Systems Engineering knowledge, approaches, and best practices to serve as a framework for improvement efforts
  • Utilize advanced methods of developing and managing enterprise-level and enterprise-wide strategic alignment and deployment        
  • Assist in driving organizational change management        
  • Assist the Project Manager (PM) and/or government lead in managing the project from a business perspective        
  • Develop and track metrics associated with process areas        
  • Mentor and develop other LSS Green Belts and trained Black Belts
Required Skills and Experience:
  • Bachelor’s degree 
  • 10-12 years of experience in engineering, science, or mathematics discipline        
  • Trained or Certified Black Belt (BB) with experience in continual improvement/business transformation methods        
  • Required experience with Value Stream Mapping, Kaizen, Quality Function Deployment (QFD), Root Cause Analysis techniques, utilized in a Rapid Improvement Event/Kaizen manner or as a longer-duration project
  • Experience chartering projects, working with Senior Leadership/Champion/Sponsor to define scope and deliverable s, and lead teams using DMAIC, DMADV, and other approaches is required        
  • Ability to effectively manage team/group dynamics and overcome obstacles        
  • Experience developing process maps/perform process modeling (experience with COTS modeling tools such as MS Visio is a must)        
  • Effective time management skills and excellent oral and written communication skills        
  • Experience/exposure to systems engineering competencies, such as requirements development, system architecture, integration, verification & validation/test
  • Knowledge of Software Development Life-cycle (SDLC)        
  • Experience in a leadership and/or manager role       
  • Strong analytical and problem-solving skills        
  • Demonstrated strong communication and presentation skills (particularly to non-technical audiences)
  • Good team player, able to manage multiple assignments, and adapt to changing client needs        
  • Ability to work in a dynamic, collaborative, results-driven environment        
  • Ability to work on-site daily in Washington, DC without regularly scheduled telework        
  • Ability to obtain a Public Trust clearance
Desired Skills and Experience:
  • Masters degree with 8-10 years of experience
  • Experience working with Veterans Affairs (VA) and/or other federal agency        
  • Experience working on telecommunications, call center and/or CRM projects        
  • Experience in developing performance metrics and measurements is strongly desired       
  • Project management experience, and PMI PMP certification is desired        
  • Agile certifications (Scaled Agile Framework, Scrum, etc) and or ITIL is a plus
ERPi, a service-disabled veteran owned small business specializing in management consulting for the federal government (www.erpi.net).  ERPi is undergoing a period of significant growth and offers talented candidates a chance to perform project management, strategic planning, process improvement, quality management, data analysis, and human capital planning on some of the Federal government’s largest and most complex business challenges. Our work environment is highly entrepreneurial and is staffed with some of the brightest and most capable technical and management consultants in the industry.  ERPi is committed to creating an environment for professional growth and success for our talented professionals, as evidenced by our strong retention rate and average tenure.  ERPi’s compensation and benefits plan is designed to attract and retain the industry’s most capable professionals and executives. We offer tuition reimbursement for selected graduate schools, 401(k) profit sharing, spot awards to recognize exceptional performance immediately, industry-leading health plans, and charitable donation matching, in addition to competitive base salaries.

EEO Statement
It has been and will continue to be a fundamental policy of ERPi not to discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, pregnancy, parental status, marital status, citizenship, national origin, age, disability, genetic information, military status, veteran status, or any other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

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