Operations Manager - Industrial Engineer

Location: Washington, DC
Opportunity Overview:
Since 2001, ERPi has helped federal agencies improve mission, business and technology performance.  As an advisor to Senior Government Leaders, we focus on assisting clients navigate challenges with both organizational and technical complexity.  ERPi is looking for experienced consultants to become part of a growth opportunity, including the expansion of our core general management consulting service offerings. 
Position Overview:
Within the Department of Veterans Affairs (VA), the Veterans Benefits Administration (VBA) is looking to modernize its operating model for claims processing, including increased use of outsourcing that necessitates the design and stand up of managed services operations and accompanying total quality programs.  In support of this effort, ERPi is looking for qualified Operations Managers to:
  • Supervise/manage all aspects of a managed services operation, including production planning/monitoring, workload forecasting, workload processing, quality control/assurance, management analysis and reporting (e.g., performance, financial, etc.), personnel management, operations troubleshooting, and other general business management activities (as needed in response to operations)
  • Lead the design and implementation of Total Quality programs that will be used in continuous improvement and quality assurance of managed service operations
  • Lead the design and implementation of new operations (i.e., process, people, technology elements), including continuous improvement of operations via operations research, process optimization, process improvement, Six Sigma, Lean (or LSS), or other types of Industrial Engineering analytical efforts
  • Lead the identification and development of process automation solutions, including technology such as robotic process automation
  • Conduct client relations and serve as the primary point of client communication and coordination for all operations activity
Required Skills and Experience:
  • Bachelor’s Degree (e.g., BS, BA)
  • Four years of experience in operations management, preferably managed services environments
  • Experience and knowledge in functional skill areas such as:  Operations Management, Industrial Engineering, Business Process Improvement/Reengineering, Lean, Six Sigma, Performance Measurement/Management, Total Quality Management, Implementation/Migration Planning
  • Experience applying Operations Management or Managed/Shared Services functional skills in a management consulting environment
  • Strong analytical skills with a focus on attention to detail
  • Ability to be an innovative, resourceful, and collaborative problem solver
  • Strong organization, prioritization, team-work and communication skills
  • Ability to communicate thoughts, ideas, and solutions logically in written and oral situations
  • Ability to work in a dynamic, results-driven environment
  • Proficient in the use of a personal computer and in the use of Microsoft Office applications
Additional Skills and Experience:
  • Experience and/or knowledge of medical claims processing
  • Managed services operations

ERPi, a service-disabled veteran owned small business specializing in management consulting for the federal government (www.erpi.net).  ERPi is undergoing a period of significant growth and offers talented candidates a chance to perform project management, strategic planning, process improvement, quality management, data analysis, and human capital planning on some of the Federal government’s largest and most complex business challenges. Our work environment is highly entrepreneurial and is staffed with some of the brightest and most capable technical and management consultants in the industry.  ERPi is committed to creating an environment for professional growth and success for our talented professionals, as evidenced by our strong retention rate and average tenure.  ERPi’s compensation and benefits plan is designed to attract and retain the industry’s most capable professionals and executives. We offer tuition reimbursement for selected graduate schools, 401(k) profit sharing, spot awards to recognize exceptional performance immediately, industry-leading health plans, and charitable donation matching, in addition to competitive base salaries.
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