Communications Consultant

Location: Washington, DC
The Department of Veterans Affairs (VA), Veterans Health Administration (VHA), requires professional support services to assist VHA and the Principal Deputy Under Secretary for Health (PDUSH)—who is accountable for specific health care programs enabling and supporting virtually every aspect of patient care provided to Veterans-- with the development, administration, and management of various emerging initiatives, some of which are legislatively mandated.  The VHA Office of Strategic Integration (OSI), organizationally aligned under the PDUSH, is spearheading this implementation of program management capabilities and is improving the planning and execution of the Administration’s projects.

ERPi will provide services of a cadre of highly knowledgeable and experienced personnel (program management and program implementation resources; health systems subject matter experts; communication experts; budget analysts; and program analysts) to provide direct expert recommendations and to support the further development and provision of program management best practices, program implementation, program evaluation, change management implementation, and business processes, standards, and procedures under the auspice of the various emerging programs including the Veterans Access Choice and Accountability Act of 2014 (VACAA).
Role Description:
This Communications Consultant will deliver client facing consulting services to support the development of communication strategies for the VHA. 
Tasks may include:
  • Developing and maintaining communications plan for programs and projects
  • Providing media analysis regarding social media platforms
  • Implementing communications campaigns
  • Designing and managing outreach programs to improve adoption of changes and increase supports.
  • Facilitation of workgroups, user forums and other campaigns to maximize stakeholder engagements. 
  • Development of newsletters, memos, announcements, publications, reports and other written and verbal communications to ensure timely and accurate communication with all project/program stakeholders, contractors, project team and managements. 
  • Content management for program, office and divisional websites.
Required Skills and Experience:
  • 5 years of related experience
  • Bachelor’s Degree
  • Experience Planning and executing multi-channel healthcare communications and marketing strategies and development and execution of operational communications and change management strategies.
  • Stakeholder analysis
  • Background in Corporate (internal) and external communications.
  • Corporate knowledge of large scale communications and implementing successful (proven) communications campaigns in an integrated health care setting.
  • Knowledge/experience with Veterans outreach and communication campaigns
  • Experience with media analysis regarding social media platforms
  • Strong organizational and prioritization skills
  • Excellent written, verbal and presentation skills
  • Ability to work in a dynamic, result-driven environment
  • Ability to build and manage internal and external relationships at all levels within an organization while possessing diplomacy and cooperative style necessary to work effectively with diverse individuals across functional disciplines.
  • Ability to think strategically to effectively assess clients’ situation and assemble service solutions to meet clients’ needs.
Desired Skills and Experience:
  • Department of Veterans Affairs experience.
  • PMP Certification desirable

ERPi, a service-disabled veteran owned small business specializing in management consulting for the federal government (  ERPi is undergoing a period of significant growth and offers talented candidates a chance to perform project management, strategic planning, process improvement, quality management, data analysis, and human capital planning on some of the Federal government’s largest and most complex business challenges. Our work environment is highly entrepreneurial and is staffed with some of the brightest and most capable technical and management consultants in the industry.  ERPi is committed to creating an environment for professional growth and success for our talented professionals, as evidenced by our strong retention rate and average tenure.  ERPi’s compensation and benefits plan is designed to attract and retain the industry’s most capable professionals and executives. We offer tuition reimbursement for selected graduate schools, 401(k) profit sharing, spot awards to recognize exceptional performance immediately, industry-leading health plans, and charitable donation matching, in addition to competitive base salaries.
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